Frequently Asked Questions (FAQs) and Answers
Question 1: Why the change?
- Special exam certification testing is now a computerized test.
Question 2: When does the change take place?
- The change will provide operators with several benefits:
- Open year round
- Ability to schedule the test at a time convenient to you (Monday through Saturday, at 9:00 AM or 1:30 PM)
- A better testing environment, and
- Ability to get your test results immediately
Question 3: What does it cost to take a computerized operator certification exam?
- Computer-based testing for special exams starts November 1st, 2009.
Question 4: Does the filing deadline change?
- The cost is the special fee amount. The price reflects the costs and services provided for computer-administered examinations.
Question 5: Does the certification requirement deadline change?
- The filing deadline is 90 days before you wish to take the exam. You must meet all the certification requirements by the application deadline. The Drinking Water Services (DWS) Operator Certification unit must still approve your application before you can schedule to take the exam.
Question 6: When are Special Exams?
- Yes. For Special Exams, you must meet all the certification requirements by the application deadline.
Question 7: What are the new exam dates?
- Exams are given all year long. However, the application will not be reviewed during the renewal period (November, December and January).
Question 8: How do I apply to take the exam?
- There are no designated exam dates. You schedule when you want to take the exam. Exam times are Monday through Saturday, at 9:00am or 1:30pm, depending upon availability at the exam site.
Question 9: What happens after I apply to take the exam?
- There are no changes in applying to take the exam. See the following for more information:
Question 10: Who runs the exam sites?
Question 11: How do I pay the exam fees?
- Your application must be approved by the DWS Operator Certification unit. After full approval, you will be sent an email or postcard with instructions on how to schedule the certification exam.
Question 12: How do I schedule my certification exam?
- You pay the required administrative fee to the DWS Operator Certification unit.
- You pay the exam fee to AMP. It is recommended to confirm the correct fee amount when scheduling the exam.
Question 13: Where are the exam sites?
- Applicants can schedule an appointment on-line (24 hours/7 days a week) at
www.goAMP.com or by calling AMP's Candidate Support Center toll-free at 888-519-9901.
Question 14: Are directions provided?
- The current exam locations in Oregon are located in Bend, Eugene, Klamath Falls, Medford, Salem, and Portland. The exam locations are subject to change; see AMP's website for all locations.
Question 15: Is there parking at the exam site?
- Directions to each site are provided on AMP's website and included in your confirmation e-mail (only if an e-mail address is provided to AMP).
Question 16: Are restrooms available at the exam site?
- In most cases, this information will be included in the directions provided at the time your examination appointment is scheduled.
Question 17: What do I bring to the exam site?
- Yes, restrooms are available at each location.
Question 18: What if I am late for my 9:00 or 1:30 exam time?
- Two forms of identification (one must be a current government-issued photo ID with signature) and a non-programmable calculator. Pencils and scratch paper will be provided. No other writing instruments or personal belongs are allowed. If you wear special glasses when working at a computer, you should bring those glasses.
Question 19: What if I can't make my scheduled exam time?
- Just like the written exam, plan on arriving about 15-30 minutes early to allow for traffic or unforeseen problems. AMP policy allows candidates to still take the exam even if they are 15 minutes late. If you are later than 15 minutes, you will not be allowed to take the exam.
- You may reschedule an appointment one time without penalty if you contact AMP a minimum of two business days prior to your scheduled examination date.
Question 20: Has the certification exam changed?
- No, the exam remains the same as the current written exam. There are 100 multiple-choice questions. The minimum passing grade is still seventy-percent (70%).
Question 21: How long do I have to complete the exam?
Question 22: Can each exam site accommodate applicants with disabilities?
- As with the written exam, you have three (3) hours (running time) to complete the exam.
Question 23: I'm not familiar with computers or computer testing. Will that hurt my ability to pass the exam?
- The sites comply with all federal, state and local laws regarding use of public buildings, ensuring accessibility required under the
American with Disabilities Act and accommodating applicants with disabilities. AMP does require individuals with a disability to provide advance written documentation to AMP of their condition.
Question 24: When do I get my results?
- Before starting the exam, you may complete a short exercise to become familiar with the computer, question layout and features of the computerized testing. You choose the correct answer by using a mouse or typing the appropriate letter. Operators with limited computer skills had no problem completing the exercise. See the new exam format here (PDF).
Question 25: How does DWS get my exam results?
- Your results are printed and given to you immediately after completing the exam.
Question 26: After passing, what do I need to do to get my certificate?
- The results are sent electronically to DWS in Portland.
Question 27: If I don't pass, how do I retake the certification exam?
- Nothing. DWS will process your certificate once we receive the results from AMP. It will take 3-4 weeks to receive your certificate and wall document.
Question 28: Does this change affect my ability to get reciprocity in other states?
- To retake a certification exam, complete a new exam application (pdf) for either a special exam or a regular exam and pay the required fees.
- No, the computerized exam is still an ABC certification exam, just like the written exam. With any reciprocity, you must still meet all the requirements of the state you are applying to for certification.