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Public Notice Resources & Templates
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You must contact Drinking Water Services immediately when issuing a boil water advisory at any public water system. 

General Water Advisory Guidance

Public Notification Requirements
Public notification rules attempt to make public notification easy and effective so consumers receive notices quickly during emergencies and the notices are easy to read and understand. Regulators and water systems have concise standard language and notices available. Public notices are divided into three categories based on public health risk:
  • Tier 1 - Critical/Urgent (must issue within 24 hours)
  • Tier 2 - Important (must issue within 30 days)
  • Tier 3 - No immediate concern (must issue within one year)
EPA's Public Notification Rule webpage contains resources for water system owners and operators, including a list of required elements in a public notice. See also EPA’s Revised Public Notification Handbook- there is one version for community and non-transient non-community (NTNC) systems and another for transient non-community systems. The handbook contains information about EPA’s Public Notification Rule and violation types and also includes public notice templates, suggestions for effective delivery, strategic planning concepts, and usage of standard and appropriate health effects language.

Lead and Copper Public Education Requirements

If lead is present above the action level, public education must be delivered to water users.  The following materials are appropriate:

  • "Lead in Drinking Water" Public Education Brochure Template
    • For community water systems: MS Word -or- PDF
    • For non-transient non-community water systems: MS Word -or- PDF

For water systems where corrosion control is practiced, the following public notice templates are appropriate if water quality parameters fail to meet minimums.

  • Failure to maintain minimum water quality control parameters - Lead
  • Failure to maintain minimum water quality control parameters - Copper
Additionally, whenever monitoring for lead in tap water is completed, regardless of the results, consumers must be notified of the sample results from their own residence.  Notification must be provided to customers within 30 days of when the water supplier is notified of the tap water monitoring results. Appropriate templates can be found on the Monitoring & Reporting Forms page.

Public Notice Templates
These are commonly used templates, procedures, and forms designed for operators of public water systems to utilize when issuing public notices (for example, when exceeding a maximum contaminant level (MCL), failing to complete required tests, failing to report the results, or failing to meet treatment techniques). Templates are available for download below.  Please consult Oregon’s public notification rules for appropriate use criteria.

Notices for Microbiological Contaminants
  • Boil Water Advisory (Tier 1) for violating the MCL for E. coli: MS Word -or- PDF
  • Failure to complete a Level 1 Coliform Investigation or correct sanitary defects found during a completed Level 1 Coliform Investigation (Tier 2): MS Word -or- PDF
  • Failure to correct sanitary defects found during a completed Level 2 Coliform Investigation (Tier 2):
    1. Investigation for E. coli MCL violation (Tier 2): Fillable MS Word -or- PDF
    2. Investigation for repeat Level 1 investigations (Tier 2): Fillable MS Word -or- PDF
  • Failure to maintain 4-log treatment of viruses at a groundwater system with a fecally contaminated source (Tier 2): Fillable MS Word -or- PDF
  • Failure to take corrective action following E. coli in a groundwater source (Tier 2):  Fillable MS Word -or- PDF
  • Failure to complete seasonal water system start-up procedure (Tier 2):  Fillable MS Word -or- PDF

Notices for Chemical Contaminants

  • Exceeding the MCL for a chemical or radiological contaminant (Tier 2): MS Word -or- PDF
  • Exceeding the MCL for nitrate MCL (Tier 1): MS Word -or- PDF
  • Exceeding the MCL for trihalomethanes (TTHM) or haloacetic acids (HAA5), (Tier 2): MS Word -or- PDF

Notices for Operational Problems

  • Failure to correct significant deficiencies following a sanitary survey (Tier 2): Fillable MS Word -or- PDF
  • Boil water advisory for loss of water pressure (Tier 1): MS Word
  • Boil water advisory for turbidity exceeding the maximum allowable limit (Tier 1): MS Word -or- PDF
  • Exceeding the MCL for turbidity in more than 5% of samples (Tier 2): MS Word -or- PDF
  • Failing to maintain effective disinfection treatment (Tier 2): Fillable MS Word -or- PDF
  • Monitoring and/or Reporting Failure (coliform, surface water report, nitrate, etc.): MS Word -or- PDF

Harmful Algae Bloom (HAB)

  • Toxin detected above acute threshold value in finished drinking water: Fillable MS Word -or- PDF

Problem Corrected Notice (following Tier 1, 2, or 3 situations)

  • Oregon does not require water systems to post a "Problem Corrected" notice, but doing so may help restore the confidence of your consumers. EPA provides this example should you choose to issue one. The language may be tailored to fit the situation: MS Word -or- PDF