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Oregon WIC TWIST Manual and Resources

This page contains information on TWIST releases, the TWIST manual, job aids, and other related resources for TWIST users.

 


TWIST release notes

 


TWIST manual

This manual provides step by step instructions for all local agency functions in TWIST. It is organized in chapters that correspond to the primary modules in the TWIST system.

 

Manual overview:

  • Use the Table of Contents to find lessons on specific TWIST functions.
  • Job Aids, located throughout the manual, are designed to summarize key information in a concise way. They are "cheat sheets" for staff to help remember particular functions.
  • Contact diane.arnold@state.or.us for additional information.

For troubleshooting  and assistance with TWIST eWIC functions, see:

 

 

INTRODUCTION

 

CHAPTER 1 - TWIST OVERVIEW 

Job Aids

Section 1 Intro to TWIST and TWIST Security  
100

Intro to TWIST and TWIST Security 


Section 2 TWIST Basics
200 Screen and Data Entry
201

Fast Paths 


Section 3 Equipment
300

Equipment 


Section 4 Help  
400

Help 


CHAPTER  2 - CLIENT DEMOGRAPHICS Job Aids
Section 1 Client Search and Demographics  
100

Client Search and Demographics 


CHAPTER 3 - CLIENT PROCESSES   Job Aids
Section 1 Intake/Enrollment

100

Applicant Prescreening
101 Deleted
102 Enrollment
103

Breastfeeding Peer Counselor Assignment 


Section 2 General  
200

Certification Overview 


Section 3 Assessment
300 Risk Criteria and Risk Level
301 Anthropometric / Biochemical for a Woman
302 Anthropometric / Biochemical for an Infant/Child
303 Health History
304

Diet Assessment 


Section 4 First Nutrition Education Contact
400 Deleted
401 Interventions
402 Nutrition Education Provided
403 Next Steps
404 Referrals
405

Progress notes


Section 5 Food Packages
500 Assigning and Forecasting Food Packages
501 Modifying Food Packages
502 Change Package Mid-Certification
503 Special formula and Med Doc
504 Formula Replacement (FR) and Formula Exchange (FX)
505

Formula Warehouse

 

Section 6 Certification Variables
600 Breastfeeding Tracking
601 Infant Certification - Temporary Newborn
602

Certification Data Entry Document


Section 7 Recertification  
700

Recertification


Section 8 Other Client Processes
800 Transaction Types
801 Reactivate and Reinstate
803 Updating Client Information Mid-Certification
804 Transfers
805 Terminations / Ineligible
806 Category Change
807 Immunization Status Button
808

Changing WIC ID Numbers - Foster Families, Custody Changes


Section 9 Second Nutrition Education Contact
900 Individual Follow-Ups
901 Documenting Non-WIC Nutrition Education
902 Nutrition Education Refusal
903

Health Bites - Online Nutrition Education 


Section 10 Farm Direct Nutrition Program (Farmers' Market)
1000

Farmers' Market Coupon Issuance 


Section 11   Family Summary Screen
1100  Family Summary Screen
1101 Benefits List
1103 Family Cardholder Screen
CHAPTER 4 - APPOINTMENT SCHEDULER  Job Aids
Section 1 Scheduler Basics
100

Introduction to Appointment Scheduler 


Section 2 Staff Schedules
200 Template Maintenance
201 Template Scheduling Options
202

Daily Clinic Schedule 


Section 3 Automatic Scheduler
300 Automatic Scheduler
301 Appointment Requests
302

Coordinating Family Appointments 


Section 4 Scheduling Appointments
400 Family Appointment Record
401 Group Scheduling
402 Schedule Appointment Now
403 Scheduling a Client into a Group Nutrition Education Appointment
404 Handle Walk-In and Overbook Appointments 
405

Scheduling Group Screening Appointments 


Section 5 Rescheduling
500 Mass Rescheduling
501 Rescheduling an Appointment
502

Cancel an Appointment 


Section 6 Documenting Appointment Attendance  
600

Documenting Appointment Attendance 


Section 7 Correspondence  
700

Printing Appointment Notices 


Section 8 Wait List  
800

Wait List 


Section 9 ANSWR Basics  
900 Appointment Scheduler - ANSWR Extract Settings
901

ANSWR Daily Reports 


CHAPTER 5 - FOOD INSTRUMENTS  (deleted)  
CHAPTER 6 - SYSTEM ADMINISTRATION   Job Aids
Section 1 User Maintenance  
100

Maintain User ID and Passwords 


Section 2

Deleted


 
Section 3 Satellite Clinics
301

Satellite Clinics 


Section 4 End of Day
400

End of Day 


Section 5 Deleted

 

Section 6 TWIST Practice Database   
600

TWIST Practice Database


CHAPTER 7 - REPORTS   Job Aids
Section 1 Reports
100

Standard and QA Reports


CHAPTER 8 - OPERATIONS MANAGEMENT

Job Aids

Section 1 Operations Management
100 Agency / Clinic Information
101 Staff Information
102 Referral / Outreach Organizations
103 Complaints
104

Breast Pump Inventory and Reports 


CHAPTER 9 - FINANCIAL MANAGEMENT  

Job Aids  

Section 1

Deleted 


 
Section 2 Priority Freezing  
200

Priority Freezing


CHAPTER 10 - VENDOR MANAGEMENT   Job Aids
Section 2 Farm Direct Nutrition Program (Farmers' Market)
200 Using the Farmers' Market Administration Screen
201 Answering Questions
203

Using the Coupon Maintenance Screen


APPENDICES​ ​ ​