Topics
A to Z
Data &
 Statistics
Forms &
Publications
News &
Advisories
Licensing &
Certification
Rules &
Regulations
Public Health
Directory
Print this Article   Bookmark and Share
Oregon WIC TWIST Manual
This manual provides step by step instructions for all local agency functions in TWIST. 
 
  • Updates: The June 11, 2012 update includes a cover page listing the changes, instructions for updating your manual and the updated materials. 
  • Contact diane.arnold@state.or.us to order hard copies of TWIST Training Manuals, Updates, Job Aids or Activity Sheets.
  • All documents on this page are in PDF format.

    Table of Contents  The manual is organized in chapters that correspond to the primary modules found in the TWIST system. Use the Table of Contents to find a lesson on a specific function in TWIST. Oregon WIC TWIST  manual  cover

Job Aids  Job Aids are designed to summarize certain information in a concise way. They are "cheat sheets" for staff to help them remember particular functions.   

Activity Sheets  Please see instructions at this link for more information about Activity Sheets. 

 

 

 

TABLE OF CONTENTS   Contents
 
INTRODUCTION   How to Use This Manual 
 

 

CHAPTER 1 TWIST OVERVIEW 

Job Aids

 Section 1

 

Intro to TWIST and TWIST Security 

100     Intro to TWIST and TWIST Security

 

Section 2

TWIST Basics

200     Screen and Data Entry
201     Fast Paths

Section 3

Equipment

300     Equipment

Section 4

Help

400     Help

 
CHAPTER  2 CLIENT DEMOGRAPHICS     
Section 1

100     Client Search and Demographics

 
CHAPTER 3 CLIENT PROCESSES   Job Aids

Section 1

Intake/Enrollment 

100     Applicant Prescreening
101     Producing a WIC ID Card
102     Enrollment
103     Breastfeeding Peer Counselor Assignment

Section 2

General

200     Certification Overview

 

Section 3

Assessment   

300     Risk Criteria and Risk Level
301     Anthropometric / Biochemical for a Woman
302     Anthropometric / Biochemical for an Infant/Child
303     Health History
304     Diet Assessment

Section 4

First Nutrition Education Contact

400     Using TWIST for Nutrition Education
401     Interventions
402     Nutrition Education Provided
403     Next Steps
404     Referrals
405     Progress notes

Section 5

Food Packages 

500     Assigning Food Packages
501     Food Package Assignment Screen Functions - Medical Documentation Information and Client Designation Flags
502     Change Package Mid-Certification

Section 6

Certification Variables

600     Breastfeeding Tracking
601     Infant Certification-Temporary Newborn
602     Certification Data Entry Document

Section 7

Recertification

700     Recertification

 

Section 8

Other Client Processes

800     Transaction Types
801     Re-Activate and Re-Instate
802     View Client Status
803     Updating Client Information Mid-Certification
804     Transfers
805     Terminations / Ineligible
806     Category Change
807     Immunization Status Button
808     Changing WIC ID Numbers-Foster Families, Custody Changes

Section 9

Second Nutrition Education Contact

900     Individual Follow-Ups
901     Documenting Non-WIC Nutrition Education
902     Nutrition Education Refusal
903     Health Bites - Online Nutrition Education

Section 10

Farm Direct Nutrition Program (Farmers' Market)

1000    Farmers' Market Coupon Issuance

Section 11

Family Summary Screen

1100    Family Summary Screen

CHAPTER 4 APPOINTMENT SCHEDULER  Job Aids

Section 1

Scheduler Basics

100     Introduction to Appointment Scheduler

Section 2

Staff Schedules

200     Template Maintenance
201     Template Scheduling Options
202     Daily Clinic Schedule

Section 3

Automatic Scheduler

300     Automatic Scheduler
301     Appointment Requests
302     Coordinating Family Appointments

Section 4

Scheduling Appointments

400     Family Appointment Record
401     Group Scheduling
402     Schedule Appointment Now
403     Scheduling a Client into a
 Group Nutrition Education Appointment 
404     Handle Walk-In and Overbook Appointments 
405     Scheduling Group Screening Appointments

Section 5

Rescheduling

500     Mass Rescheduling
501     Rescheduling an Appointment
502     Cancel an Appointment

Section 6

Documenting Appointment Attendance

600     Documenting Appointment Attendance

 

Section 7

Correspondence

700     Printing Appointment Notices

 

Section 8

Wait List

800     Wait List

 

Section 9

ANSWR Basics

900     Appointment Scheduler - ANSWR Extract Settings
901     ANSWER Daily Reports

 
CHAPTER 5 FOOD INSTRUMENTS   Job Aids

Section 1

Vouchers/Food Instruments (FI)

100     Enter Printer / Test Print Vouchers/ Select Default Printer
101     Print Queue
102     Printing Vouchers/FIs and Printing from a Group Education Class
103     Print Local Batch FI
104     Vouchers/FI Look-Up
105     Void Issued Vouchers/FIs
106     Handle Mail Returns
107     Track Vouchers/FIs for Clinic Pick-Up

CHAPTER 6 SYSTEM ADMINISTRATION   Job Aids

Section 1

User Maintenance

100     Maintain User ID and Passwords

 

Section 2

Deleted

 

Section 3

Satellite Clinics

301     Satellite Clinics

Section 4

 

End of Day

400     End of Day

Section 5

Disaster Recovery

500     Disaster Recovery

Section 6

TWIST Practice Database

600     TWIST Practice Database

  
CHAPTER 7 REPORTS   Job Aids

Section 1

Reports

100     Standard and QA Reports

CHAPTER 8 OPERATIONS MANAGEMENT

Job Aids

Section 1

Operations Management

100     Agency / Clinic Information
101     Staff Information
102     Referral / Outreach Organizations
103     Complaints
104     Breast Pump Inventory and Reports

CHAPTER 9 FINANCIAL MANAGEMENT  

Job Aids  

Section 1

Caseload Management

100     Caseload Management

 

Section 2

Priority Freezing

200     Priority Freezing

 
CHAPTER 10 VENDOR MANAGEMENT   Job Aids

Section 2

Farm Direct Nutrition Program (Farmers' Market)

200     Using the Farmers' Market Administration Screen
201     Answering Questions
203     Using the Coupon Maintenance Screen

APPENDICES



If you need hard copies of any Activity Sheets. Activity Sheets do not provide complete instructions. Staff will need assistance or the use of the TWIST Training Manual to understand all of the steps required to complete a function.

Certifier and Clerical Activity Sheets

Activity Sheets are in PDF format, and are listed in the order that they are used in TWIST Trainings. Please contact diane.arnold@state.or.us if you need hard copies of any Activity Sheets. Activity Sheets do not provide complete instructions. Staff will need assistance or the use of the TWIST Training Manual to understand all of the steps required to complete a function.

 

CPA Activity Sheets

 

Clerical Activity Sheets