Increasing the effectiveness and efficiency of the public health system infrastructure is critical to ensure the health and well-being of Oregonians. Quality improvement and performance management are principles and practices used to promote operational excellence and strengthen the public health system.
Quality improvement in public health is the use of a deliberate and defined process, such as Plan-Do-Check-Act, which is focused on activities that are responsive to community needs and improving population health. It refers to a continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes and other indicators of quality services or processes which achieve equity and improve the health of the community.
Source: Riley et al, “Defining Quality Improvement in Public Health”, JPHMP, 2010, 16(10), 5-7.