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Image: Plan, Do, Check, Act

Quality improvement in public health is the use of a deliberate and defined process, such as Plan-Do-Check-Act, which is focused on activities that are responsive to community needs and improving population health. It refers to a continuous and ongoing effort to achieve measurable improvements in the efficiency, effectiveness, performance, accountability, outcomes and other indicators of quality services or processes which achieve equity and improve the health of the community.


Source: Riley et al, “Defining Quality Improvement in Public Health”, JPHMP, 2010, 16(10), 5-7.



eLearning Modules Archived Webinars

Introduction to Quality Improvement - Start Module
QI concepts, history, and application
This module takes approximately 20 minutes to complete

PLAN, Part 1: August 31, 2011
- Powerpoint Presentation 

PLAN, Part 2: September 28, 2011
- Powerpoint Presentation 

DO: October 19, 2011, 1:30-3:30
- Powerpoint Presentation 

CHECK & ACT: November 16, 2011
- Powerpoint Presentation  

11x17 Poster      8.5x11 Flyer 


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