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Public Notice Resources & Templates
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Public water systems must immediately contact Drinking Water Services when issuing any boil water advisory.


General Water Advisory Guidance

EPA Revised Public Notification Rule
The Public Notification Rule, as revised in 2000, makes public notification easier and more effective. As a result, consumers will see notices much faster during emergencies and the notices will be easier to read and understand. Regulators and water systems now have more concise standard language and notices available. Public notices are divided into three categories based on public health risk:
  • Tier 1 - Critical/Urgent (must issue within 24 hours)
  • Tier 2 - Important (must issue within 30 days)
  • Tier 3 - No immediate concern (must issue within one year)
EPA's Public Notification Rule - Compliance Help page contains resources for water system owners and operators, including the Revised Public Notification Handbook. The handbook contains information on the Public Notification Rule and violation types and also includes public notice templates, suggestions for effective delivery, strategic planning concepts, and usage of standard and appropriate health effects language. There is one version of the handbook for community and non-transient non-community (NTNC) systems and another for transient non-community systems.

Lead and Copper Public Education Requirements

Public Notice Templates
These are commonly used templates, procedures, and forms for public water systems to utilize when issuing public notices (e.g., when exceeding a Maximum Contaminant Level (MCL), failing to complete required tests, failing to report the results, failing to meet treatment techniques). Templates are available for download below (please consult EPA Revised Public Notification Rule above for appropriate use criteria).
  • Translations for Public Notices: Four basic drinking water messages that have been translated into 27 different languages
  • Chemical or Radiological MCLs (Tier 2): MS Word -or- PDF
  • Fecal Coliform or E. coli MCL Boil Water (Tier 1): MS Word -or- PDF
  • Tier 1 confirmed E. coli in source but achieves 4 log (DO NOT USE UNLESS DIRECTED BY YOUR REGULATOR): MS Word -or- PDF
  • Groundwater Rule
    • Failure to Maintain 4-log Treatment of Viruses (Tier 2) - (for systems on Groundwater Rule compliance monitoring only): fillable MS Word -or- PDF
    • Failure to Take Corrective Action Within Required Time Frame (Tier 2) - (for either failing to respond to E. coli in source or for failing to correct significant deficiencies after a survey): fillable MS Word -or- PDF
  • Lead and Copper Rule Treatment Technique - Lead (pdf)
  • Lead and Copper Rule Treatment Technique - Copper (pdf)
  • "Lead in Drinking Water" Public Education Brochure Template
    • For community water systems: MS Word -or- PDF
    • For non-transient non-community water systems: MS Word -or- PDF
  • Monitoring and/or Reporting Failure (coliform, surface water report, nitrate, etc.): MS Word -or- PDF
  • Nitrate MCL (Tier 1): MS Word -or- PDF
  • No Pressure Boil Water (Tier 1): MS Word
  • Stage 2 DBPR TTHM or HAA5 MCL: MS Word -or- PDF
  • Surface Water Treatment Technique
  • Total Coliform Rule
  • Problem Corrected Notice (following Tier 1, 2, or 3 situations). Oregon does not require water systems to post a “Problem Corrected” notice, but doing so may help restore the confidence of your consumers. EPA provides this example should you choose to issue one. The language may be tailored to fit the situation: MS Word -or- PDF