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Consumer Help: Order in Person
Address:

800 NE Oregon Street, Suite 205
Portland, OR 97232
Driving Directions

Office Hours:

Monday through Friday, 8:00 a.m. to 4:30 p.m.
Orders submitted after 4:00 p.m. will not be completed the same day.

Cost:

Effective September 24, 2012, $23.25 nonrefundable fee for the first record, which includes a $3.25 identity check fee for each group order. $15.00 for each additional copy of the same record ordered at the same time. $20.00 nonrefundable fee for other records requested as part of a group order.

Payment:

After September 24, 2012, all major company credit or debit cards, cash, money orders, and EFT for personal checks will be accepted.

Requirements:
Processing Time:

15 minutes to enter order at self-service kiosk, and 20-25 minutes for record to be made and released.


Orders must be submitted by 4:00 p.m. to receive records the same day. While the average wait time to receive a record is 35-40 minutes, expect longer wait times on Mondays and Fridays and daily between 11:30 a.m. and 2:00 p.m.

Customers applying in person use self-service kiosks to place their orders. The identity of customers will be checked using a questionnaire based on public records generated by LexisNexis. To generate this questionnaire, you will be asked to enter your Social Security Number (SSN) as part of the application process. Your SSN and answers to the quiz will not be stored with your application information.

Persons ordering must show a valid ID or alternative identifying documents. If you cannot provide information or documents, we recommend that you have another eligible family member order your record for you. The person who comes to the office to order the record must be eligible to order it.

The non-refundable fee for one record search is $23.25 at the public counter. This fee includes a $3.25 identity authentication fee in addition to the $20.00 record search fee. Additional copies of the same record ordered at the same time are $15.00. Other records or amendment fees may be paid for at the same time without paying an additional $3.25 identity check fee.

Payment can be made by credit card, debit card, cash or money order. If a personal or business check is used, it must be accepted by the electronic funds transfer software (EFT). A credit union ATM is available in the building. Once an order is submitted and a record search begins, no cancellations or refunds can be made for the $23.25 search fee.


Links To Information About Ordering Vital Records