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Consumer Help: Order in Person

 Limited hours for walk-in customers continue


Walk-in hours are limited to 10 AM-2 PM Monday-Friday through mid-September as we transition to our new lobby while continuing to provide all of our services. Wait times will be longer and some certificates will not be available the same day.

Vital records can be ordered 24/7 by calling 1-888-896-4988 or visiting


800 NE Oregon Street, Suite 205
Portland, OR 97232
Driving Directions

Office Hours:

Monday through Friday, 10:00 a.m. to 2:00 p.m. during lobby transition


$23.25 nonrefundable fee for the first record, which includes a $3.25 identity check fee for each group order. $15.00 for each additional copy of the same record ordered at the same time. $20.00 nonrefundable fee for other records requested as part of a group order.


All major company credit or debit cards, cash, money orders, and EFT for personal checks are accepted.

Processing Time:

15 minutes to enter order at self-service kiosk, and 1-2 hours for record to be made and released. Some full image records not available the same day. Amendments are not completed while you wait.

Customers applying in person use self-service kiosks to place their orders. The identity of customers will be checked using a questionnaire based on public records generated by LexisNexis. To generate this questionnaire, you will be asked to enter your Social Security Number (SSN) as part of the application process. Your SSN and answers to the quiz will not be stored with your application information.

Persons ordering must show a valid ID or alternative identifying documents. If you cannot provide information or documents, we recommend that you have another eligible family member order your record for you. The person who comes to the office to order the record must be eligible to order it.

The non-refundable fee for one record search is $23.25 at the public counter. This fee includes a $3.25 identity authentication fee in addition to the $20.00 record search fee. Additional copies of the same record ordered at the same time are $15.00. Other records or amendment fees may be paid for at the same time without paying an additional $3.25 identity check fee.

Payment can be made by credit card, debit card, cash or money order. If a personal or business check is used, it must be accepted by the electronic funds transfer software (EFT). A credit union ATM is available in the building. Once an order is submitted and a record search begins, no cancellations or refunds can be made for the $23.25 search fee.

Links To Information About Ordering Vital Records