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Oregon WIC TWIST Manual

This manual provides step by step instructions for all local agency functions in TWIST.


Jump to TWIST Manual


  • All documents on this page are in PDF format.
  • The manual is organized in chapters that correspond to the primary modules in the TWIST system. Use the Table of Contents (pdf) to find lessons on specific TWIST functions.
  • Job Aids are designed to summarize key information in a concise way. They are "cheat sheets" for staff to help remember particular functions.
  • Contact diane.arnold@state.or.us for further information.

For troubleshooting  and assistance with TWIST eWIC functions, see:

 

 

​TWIST MANUAL

INTRODUCTION​​
CHAPTER 1 - TWIST OVERVIEW 

Job Aids

Section 1 Intro to TWIST and TWIST Security  
100 Intro to TWIST and TWIST Security
Section 2 TWIST Basics
200 Screen and Data Entry
201 Fast Paths
Section 3 Equipment
300 Equipment
Section 4 Help  
400 Help
CHAPTER  2 - CLIENT DEMOGRAPHICS    Job Aids
Section 1 Client Search and Demographics  
100 Client Search and Demographics
CHAPTER 3 - CLIENT PROCESSES   Job Aids
Section 1 Intake/Enrollment

100

Applicant Prescreening
101 Deleted
102 Enrollment
103 Breastfeeding Peer Counselor Assignment
Section 2 General  
200 Certification Overview
Section 3 Assessment
300 Risk Criteria and Risk Level
301 Anthropometric / Biochemical for a Woman
302 Anthropometric / Biochemical for an Infant/Child
303 Health History
304 Diet Assessment
Section 4 First Nutrition Education Contact
400 Deleted
401 Interventions
402 Nutrition Education Provided
403 Next Steps
404 Referrals
405 Progress notes
Section 5 Food Packages
500 Assigning and Forecasting Food Packages
501 Modifying Food Packages
502 Change Package Mid-Certification
503 Special formula and Med Doc
504 Formula Replacement (FR) and Formula Exchange (FX)
505 Formula Warehouse
Section 6 Certification Variables
600 Breastfeeding Tracking
601 Infant Certification - Temporary Newborn
602 Certification Data Entry Document
Section 7 Recertification  
700 Recertification
Section 8 Other Client Processes
800 Transaction Types
801 Reactivate and Reinstate
803 Updating Client Information Mid-Certification
804 Transfers
805 Terminations / Ineligible
806 Category Change
807 Immunization Status Button
808 Changing WIC ID Numbers - Foster Families, Custody Changes
Section 9 Second Nutrition Education Contact
900 Individual Follow-Ups
901 Documenting Non-WIC Nutrition Education
902 Nutrition Education Refusal
903 Health Bites - Online Nutrition Education
Section 10 Farm Direct Nutrition Program (Farmers' Market)
1000 Farmers' Market Coupon Issuance
Section 11 Family Summary Screen
1100 Family Summary Screen
1101 Benefits List
1103 Family Cardholder Screen
CHAPTER 4 - APPOINTMENT SCHEDULER  Job Aids
Section 1 Scheduler Basics
100 Introduction to Appointment Scheduler
Section 2 Staff Schedules
200 Template Maintenance
201 Template Scheduling Options
202 Daily Clinic Schedule
Section 3 Automatic Scheduler
300 Automatic Scheduler
301 Appointment Requests
302 Coordinating Family Appointments
Section 4 Scheduling Appointments
400 Family Appointment Record
401 Group Scheduling
402 Schedule Appointment Now
403 Scheduling a Client into a Group Nutrition Education Appointment 
404 Handle Walk-In and Overbook Appointments 
405 Scheduling Group Screening Appointments
Section 5 Rescheduling
500 Mass Rescheduling
501 Rescheduling an Appointment
502 Cancel an Appointment
Section 6 Documenting Appointment Attendance  
600 Documenting Appointment Attendance
Section 7 Correspondence  
700 Printing Appointment Notices
Section 8 Wait List  
800 Wait List
Section 9 ANSWR Basics  
900 Appointment Scheduler - ANSWR Extract Settings
901 ANSWR Daily Reports
CHAPTER 5 - FOOD INSTRUMENTS  (deleted)
CHAPTER 6 - SYSTEM ADMINISTRATION   Job Aids
Section 1 User Maintenance  
100 Maintain User ID and Passwords
Section 2 Deleted  
Section 3 Satellite Clinics
301 Satellite Clinics
Section 4 End of Day
400 End of Day
Section 5 Deleted

 

Section 6 TWIST Practice Database   
600 TWIST Practice Database
CHAPTER 7 - REPORTS   Job Aids
Section 1 Reports
100 Standard and QA Reports
CHAPTER 8 - OPERATIONS MANAGEMENT

Job Aids

Section 1 Operations Management
100 Agency / Clinic Information
101 Staff Information
102 Referral / Outreach Organizations
103 Complaints
104 Breast Pump Inventory and Reports
CHAPTER 9 - FINANCIAL MANAGEMENT  

Job Aids  

Section 1 Deleted  
Section 2 Priority Freezing  
200 Priority Freezing
CHAPTER 10 - VENDOR MANAGEMENT   Job Aids
Section 2 Farm Direct Nutrition Program (Farmers' Market)
200 Using the Farmers' Market Administration Screen
201 Answering Questions
203 Using the Coupon Maintenance Screen
APPENDICES​ ​ ​