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On this page:

  • Filing a Complaint About an EMS or Trauma Systems Provider
  • Filing a Complaint About a Health Care Facility
  • Frequently Asked Questions About Complaints

  • Filing a Complaint About an EMS or Trauma Systems Provider

    EMS and Trauma Systems are responsible for processing complaints against EMS providers and Trauma System designations. View the licensed ambulance services in Oregon that EMS and Trauma Systems regulates. View the map of trauma system designations. If the entity is on the ambulance services list or the map of trauma system designations you may file a complaint using the instructions below. 
    1. Click on the EMS and Trauma Systems Complaint Intake Form.
    2. You may complete the form online and then save or print.
    3. Print the form and submit to our office by mail, e-mail or fax.
    MAIL: Mark clearly on the envelope *CONFIDENTIAL* and send to:
    Attention: Oregon Health Authority, EMS and Trauma Systems
    Professional Standards Enforcement
    PO Box 14450
    Portland, OR 97293
    E-MAIL: ems.psu@state.or.us

    FAX: (971) 673-0555

    If you have any questions regarding the EMS and Trauma Systems Complaint Intake Form, please contact our office at (971) 673-0530.

    Filing a Complaint About a Health Care Facility

    Health Facility Licensing & Certification (HFLC) is responsible for processing complaints for certain types of health care facilities and agencies. View a list of facility or agency types HFLC regulates. If the facility type is on the list you may file a complaint using the instructions below. If the facility type is NOT on the list, please use this Complaint Referral List to help you find the appropriate program for your complaint.
    1. Click on the Health Care Facility Complaint Intake Form.
    2. You may complete the form online and then save or print.
    3. Print the form and submit to our office by mail, e-mail or fax.

    MAIL: Mark clearly on the envelope *CONFIDENTIAL* and send to:

    Health Facility Licensing and Certification Program
    800 NE Oregon Street, Suite 305
    Portland, OR 97232

    E-MAIL: mailbox.hclc@state.or.us

    FAX: (971) 673-0556

    If you have any questions regarding the Health Care Facility Complaint Intake Form, please contact our office at (971) 673-0540.


    Frequently Asked Questions

    1. What happens after I submit a complaint?

    The information provided below will be carefully reviewed against the applicable Oregon Administrative Rules and/or Code of Federal Regulations for the specific facility or entity type the complaint is about. This review will determine if there are potential violations of those requirements and if this is the office with jurisdiction to take further action. You will be notified in writing of the results of the review. The letter will inform you what action this office has authority to take, which may include an unannounced, onsite investigation. If it is determined that the concerns fall under the jurisdiction of another agency or organization the letter will provide you with that information

    2. Is my personal and complaint information kept confidential?

    Your identity as the complainant is maintained confidentially to the extent permitted by law. The complaint systems are designed to protect anonymity and in most circumstances this office is prohibited from releasing complainant information.

    3. If an investigation is completed, how do I request a copy?

    You may Request Public Records. Please note that if you are requesting a copy of The Statement of Deficiencies report and the provider's Plan of Correction regarding a complaint investigation the records will be available for public disclosure no later than 90 calendar days from the date of the investigation. Please include the name of the health care provider and the complaint investigation number in your request.