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Information for Patients and Families
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As a health care consumer, you play an important role in ensuring the quality of the care that you receive. Here are some steps that you can take to improve the quality of your care and reduce the risk of unanticipated harm.


Participation in your health care


In the hospital


Medication safety


Preventing Healthcare-Associated Infections (HAI)


Choosing a hospital


After an adverse event

  • Early Discussion and Resolution Process (EDR)
    EDR in Oregon offers patients (or their representatives) and their healthcare facilities or providers a process for having an open, caring, and confidential conversation if serious physical injury or death occurs during healthcare.
  • Medically Induced Trauma Support Services (MITSS)
    MITSS is a non-profit organization founded in June of 2002 whose mission is " To Support Healing and Restore Hope" to patients, families, and clinicians who have been affected by an adverse medical event.
  • Consumers Advancing Patient Safety (CAPS)
    CAPS is a consumer-led nonprofit organization formed to be a collective voice for individuals, families and healers who wish to prevent harm in healthcare encounters through partnership and collaboration.

Other state websites for consumers


Additional Patient Safety Resources