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HAN Update: FAQ & Training

HAN Update 
As Oregon and the Pacific NW prepares for Fall and Winter, you are asked to continue to use the original Health Alert Network for the following functions: 

Sending alerts. If you have sent alerts in the past from the Old HAN system, please continue to.
Document Library. To access documents and to publish documents.
User Directory. You are still able to locate users in the directory.


HAN Webinar Training

Registration is required for training sessions listed below.

Enduser Training (Target Audience: Everyone) 45 Minutes
Enduser training focuses on the registration process and general overview of the secure side of the HAN.  30 minutes + 15 minutes for Q&A.

More dates coming soon.

Messaging and Alerting Training (Target Audience: Users that could send alerts on the prior system) 60 Minutes
Focuses on the enhanced messaging/alerting capabilities of the new system.  45 minutes + 15 minutes for Q&A.  

More dates coming soon.


Administrator Training (Target Audience: HAN Administrators who oversee local and state HAN endusers) 90 Minutes
Focuses on administration of users, reports and other advanced system features.  60 minutes + 30 minutes for Q&A.

More dates coming soon.


HAN/HOSCAP Administrators - Don't forget to add the monthly usergroup sessions to your calendar.  These occur the third Thursday of each month.  More information can be found on the HAN Home Page towards the bottom of the screen.




Due to some major problems with the new HAN platform, the decision has been made to stay with the old HAN. 

The old HAN should continue to be used for the following two functions.

Sending alerts. If you have sent alerts in the past from the Old HAN system, please continue to.
Document Library. To access documents and to publish documents.


What is the HAN? Why is it important?
- The HAN is an all hazards notification system meant to alert multiple individuals/groups/organizations simultaneously. 
- HAN provides a secure and collaborative, information sharing systems amongst local, tribe, hospital, state, federal, and cross-jurisdictional partners.  This common environment brings together dissimilar organizations that need to interact in a uniform approach during health response and recovery.

What information does HAN provide?
Information surrounding developing health and hazardous situations, recovery efforts, plans, guidance and other situational awareness is provided in a secured access web portal.

Is my old HAN account still active?
Most likely yes.  You may have an expired password though


How do I get a temporary password?
Email your local HAN Administrator or the state HAN Administrator at:


Support Model - Who do I contact for help?
1) Your organizations HAN Systems Administrator.
2) The State HAN Systems Administrator:

Should I resume posting items to the document repository?

Important note: consider all documents on HAN to be FOUO (for official use only).  The Document Center houses plans, guidance, collaborative documents, AARs  (after action reports), training, exercise materials, etc.  The Document Center provides a decentralized repository for materials in case they need to be accessed by partners outside of your organization, or, materials that need to be accessed from remote locations by users within your organization.

Will my access change?
Your access to tools, document folders, and functionality remains the same as it was prior to the migration.


Why is there so much talk about security?
HAN provides sensitive, infrastructure and capacity information* that could be exploited to cause disruptions at local and state levels.  Keep your login credentials secure at all times.
*There is no human resource or patient specific information or data on the HAN system.

Which organizations are represented on HAN?
Local health departments (LHDs), tribes, hospitals, preparedness partners, city infrastructure, educational institutions and districts, community partners, Emergency Medical Service (EMS), 911/Public Safety Answering Points (PSAPs), NGOs, state and federal agencies.

Who does not have access to the HAN system?
General public and media organizations.  These groups have alternative methods to access health information.  Information provided via the HAN is often sensitive and/or preliminary and may not be appropriate for these groups.

I hear a lot of different terms: HAN, CORES HAN, InterMedix, EMResource, JPATS.  What are all of these?


Health Alert Network (HAN)

Based on the product: Response Manager (RM).


A privately held company providing secure information sharing systems.

Hospital Capacity (HOSCAP)

Based on the InterMedix product: EMResource.

Joint Patient Assesment and Training System (JPATS)

A patient and asset tracking product being reviewed for use in Oregon.